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Home > 100% Satisfaction Guarantee When You Shop at BestInCellPhones.com!
The BestInCellPhones.com 100% Satisfaction guarantee
Order any cell phone, PDA/Smartphone, or wireless PC card with a new wireless service plan.
Make and receive calls. See how it feels in your hands. Check out the reception in your own neighborhood. You can't do that in any retail store.
If you don't like it, we'll swap it for another model OR refund 100% of your purchase price.
Exchange Policy
To exchange your purchase for a different model, you must contact our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number. You will be charged the price of your new preferred item and your account will be authorized (not charged) for a $250 safety fee. This authorization is intended to promote the safe return of your original wireless device to our facility. To avoid this charge and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original new condition with no more than 30 minutes of usage and all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days of your activation date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you may be charged the $250 fee. Returned items will not be sent back to you.
Refund Policy
If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund of your purchase price. To be eligible for a refund, you must contact our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number, and you must ensure that we receive your purchase in original new condition including the wireless device(s) with no more than 30 minutes of usage, product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation date.
Free Return Shipping
A pre-paid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.
IMPORTANT:
If you signed a contract for a new account with a wireless service provider and do not wish to keep the service, it is your responsibility to contact the carrier to cancel your account. You should contact the carrier directly regarding any activation fees, monthly usage costs, taxes, and/or early termination fees that may be owed.
Most wireless carriers do not charge termination fees if you cancel a new account within the first 15 days of establishing a new contract; however if you return a wireless device and do not deactivate your service with your wireless carrier, you may be charged monthly usage costs, taxes, and/or early termination fees as agreed upon within the Terms & Conditions at the point of purchase.
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